Refund Policy

Last Updated: 2026.9.23

1. Digital Product Nature

Thank you for purchasing a membership to WSCMate ("Site"). The products offered, including but not limited to the World Scholar's Cup (WSC) Season Guide, practice questions, flashcards, and assessment guidance ("Digital Content"), are digital goods delivered instantly upon successful payment.

2. 14-Day Refund Policy

In compliance with payment processing and consumer protection standards, we offer a 14-day full refund guarantee for all new purchases.

You may request a full, unconditional refund within 14 calendar days from the date and time of your original purchase. No minimum usage conditions or exceptions apply during this 14-day window.

3. Non-Refundable Circumstances

Refunds will NOT be granted under the following conditions:

• Requests submitted after 14 calendar days have passed from the original purchase date.
• Account suspensions or terminations resulting from severe violations of our Terms of Service (e.g., unauthorized scraping, system abuse, or fraudulent activity).

4. How to Request a Refund

To request a refund, please send an email to support@wscmate.com with the subject line "Refund Request - [Order ID]". Please include your registered email address and order date in the email.

We will process your request within 3 business days. Approved refunds will be issued back to your original payment method within 5–10 business days, and member access to the Digital Content will be revoked concurrently.

5. Payment Disputes (Chargebacks)

If you experience any issues with your purchase, please contact us first at support@wscmate.com so we can resolve it promptly. Filing a payment dispute or chargeback with your bank without contacting us first may delay the resolution process.